FAQ

ABOUT US

What do you do at FamsPride?

FamsPride is a cozy online store offering custom matching family products. At FamsPride, we believe that family should be celebrated even if you are away from each other. Our matching family shirts, mugs, caps and other products will always remind you of your family and keep you inspired all throughout the day. And your kids will definitely love it - what can be better than wearing  matching family outfits on the Christmas morning?

Why would my family dress in matching family outfits?

Wearing matching family outfits or drinking morning coffee from matching mugs will certainly unite your family even more. By wearing your matching family outfit you will always be reminded of your family, and these warm memories will strengthen your family ties even more.

Is it safe to shop with you?

Absolutely! We are tirelessly committed to providing a safe and secure online shopping experience so that you can shop with confidence. 

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PRODUCTS

Is it possible to customize your matching family products?

Absolutely! Although we have a large selection of ready designs on our website, all of our products are fully customizable. Put your family members’ names on the matching family clothing, or come up with a funny phrase that will make all of your beloved ones smile when they drink coffee from matching mugs. Whatever idea you have, we are ready to make it come true! Be it a unique design or a family photo, we are ready to help you create your perfect matching family products.

Do you make prints on family accessories and outfits on your own?

At FamsPride, we do all printing work in-house, which helps us create unique designs in a matter of days. As soon as you decide on the design of your future matching family shirt or mug, we launch the printing, and your item will be ready in the shortest time possible.

How do I take care of the matching family mugs?

As your mugs will have a unique print on them, they require special care. Do not wash your matching family mugs in hot water and do not use harsh detergents. Although our prints are highly durable, we would recommend you to hand wash your customized mugs to prolong their lifespan.

Do you have any recommendations on how to wash matching family shirts?

As it was with custom mugs, matching family shirts should not be washed in hot water. Do not add harsh bleach when you wash your t-shirts, and make sure the water temperature is 30ºC (86ºF) or lower.

SHIPPING

When will I receive my order?

All of our matching family products are created for every customer individually, which might take some time. We do our best to print your mugs or shirts and deliver your order in the shortest time possible, therefore, please allow up to 7-10 working days for your items to reach you. If you have not received your products within 14 working days from the purchase date, please let us know at info@famspride.com.

Will I get my matching family shirts on time for Mother’s Day or any other holiday? 

Mother’s Day as well as other family holidays are truly special for all of us. We do understand that you are willing to give your beloved ones outstanding gifts, and our customized family products are a perfect solution! However, we might be overloaded with orders on these special days. Thus, we strongly recommend you to order from FamsPride in advance, so that your gift reaches you on time. 

Will it be possible to track my order?

Yes. As soon as we ship your items, you will receive a special code that can be used for order tracking. Just follow instructions in the email, and you will be able to see where your order is at the moment! 

I received a damaged item. What am I to do?

At FamsPride, we have a complex quality control system, starting from thorough material selection, and ending with pre-shipment inspection. However, if you received a damaged item, email us and attach product photographs. We will replace a damaged item with a new one, or provide you with a refund. 

What if the products I received did not meet my expectations?

FamsPride has all the latest printing equipment and does all customization work in-house. We are very careful when it comes to choosing materials and ink for our products in order to minimize cases of producing low-quality products. Nevertheless, if you find that the received items are not good enough, hit us a message at info@famspride.com, and we will do our best to solve your issue.

What are your shipping options?

Click here to learn more.

Help! I have not received my package.

If you do not receive your package within the estimated delivery time, please drop us an email and we will investigate the matter immediately. We guarantee a 100% Full Refund if you do not receive your order. For more information on Refund Policy, click here.

ORDER AND REFUND

How do I place an order at FamsPride?

Shopping at FamsPride is as easy as ABC! When you choose a matching family product to purchase, press on the “Add to cart” button.

As soon as you are done with your shopping, go to your cart, follow the instructions on your screen, and you will be redirected to the page where you will indicate what names or phrases should be written on your customized products. If you are looking for a unique custom design, contact our managers, and we will be happy to make any idea come true!

Finally, pay for your order using any available means, and you are good to go!

Is it possible to cancel my order?

If we haven’t processed your order yet, it is possible to cancel it. As a rule, all orders are processed within 2 business days. Please text us at info@famspride.com, and we will cancel your order if we have not yet started working on it. 

How can I pay for my order?

Our online store accepts all popular payment methods, such as credit cards, PayPal, Discover or American Express. If you are experiencing payment issues, please let us know at info@famspride.com.

What if I am unsatisfied with my order?

We offer 100% refund back guarantee if you find any defects or any other issues (send us a picture). Your satisfaction is our priority and rest assure we will treat every case personally. For more information, please refer to our refund policy.

I would like to return my purchase!

If you are not 100% satisfied with your order, we will accept the return of your item(s) for a full refund within 30 days of purchase. Returns must be unused, in the state you received them, and in the original packaging. 

Typically, it takes about 7-21 Business Days for us to receive your package, inspect the item, process it into inventory, and complete your refund. Your refund will be issued back to the original payment method you selected for the purchase (i.e. Credit/Debit Card or PayPal)

If you have any further queries, please do not hesitate to drop us an email. We are happy to help!

How long does it take to receive my refund?

Typically, it will take about 7-10 Business Days for for you to receive your refund. Your refund will be issued back to the original payment method you selected for the purchase (i.e. Credit/Debit Card or PayPal)

PAYMENT INFORMATION

Is it safe to use my credit/debit card on your site?

Yes! We understand your personal security and safety is of paramount importance. As affiliates of PayPal and Shopify Payments, we adhere to the strict electronic and physical measures to protect your devices and credit/debit card information from unauthorized access. 

What forms of payment do you accept?

Currently, we accept PayPal and Credit/Debit card payment through Shopify Payments for all orders. 

I still have some questions left. How do I contact you?

If you have any questions, or would like to get a personal consultation, write us an email at info@famspride.com, and our managers will reply you as soon as possible!